Refund & Return Policy

1. Eligibility for Returns

You may request a return if:

  • The product is unused, unworn, and in its original packaging

  • The return request is made within 7 days of delivery

  • The item received is damaged, defective, or incorrect

⚠️ Watches that show signs of wear, scratches, or damage caused by misuse will not be eligible for return.

2. Non-Returnable Items

  • Used or worn watches

  • Watches without original packaging or accessories

  • Clearance or sale items (unless damaged/defective)

3. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • Shipping charges are non-refundable, unless the return is due to our error

4. Exchanges

We offer exchanges for defective items or if you received the wrong product. If the desired item is unavailable, a refund will be processed.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect

  • We will provide the return address after your request is approved

6. How to Start a Return

To initiate a return, simply:

  1. Contact our support team with your order number and reason for return

  2. Provide photos or videos (if the item is defective/damaged)

  3. Follow the return instructions provided by our team

7. Important Note

We recommend keeping your proof of shipment until your return is confirmed.

✨ At Hayat Watches, we strive to make your shopping experience smooth and trustworthy.